Privacy Policy

Last updated: October 2025

Welcome to Man and Van Liverpool. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website, services, or contact us. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. If you have any questions, please get in touch via our Contact page.

1. Who We Are

Man and Van Liverpool is a UK-based business offering transportation and removal services. For the purposes of data protection laws, we are the data controller, meaning we determine how and why your personal data is processed.

If you wish to contact us about how your data is handled, please do so through the Contact page.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Information You Provide Directly
When you complete forms on our website (such as request a quote or contact forms), we collect:

  • Your name

  • Email address

  • Telephone number

  • Pickup/drop-off address details (where relevant)

  • Any other personal details you include in the message

Technical Data (Collected Automatically)
When you use our website, we may automatically collect:

  • Your IP address

  • Device type, operating system, and browser type

  • Date and time of visit

  • Pages viewed and referring website

  • Interaction data such as clicks, time spent on pages, etc.

This information is collected through cookies and similar tracking technologies. See Section 6 for more on cookies.

3. Legal Basis for Processing Your Data

We process personal data only where permitted under data protection laws. Our lawful bases include:

Consent – When you fill out a form or request a quote, we process your data with your consent.

Legitimate Interests – We may use your data to improve our services, ensure site security, and respond to customer enquiries.

Legal Obligation – Where required to retain records for tax, legal, or regulatory reasons.

Performance of a Contract – If you hire our services, we will process your data to deliver them effectively.

You can withdraw your consent at any time by contacting us.

4. How We Use Your Personal Data

We use your personal information for the following purposes:

To respond to enquiries or quote requests
We use your contact details and message content to reply and provide relevant information about our services.

To carry out our removal or delivery services
Where you proceed with a booking, we use your information to coordinate the service.

To maintain and improve our website
We analyse how visitors interact with our site to enhance user experience and functionality.

For legal, regulatory and security purposes
We retain certain information where required by law or in connection with the establishment, exercise, or defence of legal claims.

We do not use your personal information for unsolicited marketing unless you’ve given us permission to do so.

5. How We Share Your Data

We do not sell your personal data. However, we may share it with trusted third parties under the following circumstances:

Service providers
These include website hosting companies, email service providers, and IT support providers who process your data on our behalf.

Legal authorities
We may disclose information if required by law, regulation, or in response to valid legal requests, such as those from the Information Commissioner’s Office (ICO).

Subcontractors or drivers
If necessary to fulfil your request (e.g. moving services), we may share relevant data (such as name, address, or phone number) with vetted and trusted drivers.

All third parties are bound by strict data protection and confidentiality obligations.

6. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users, helping us provide a better browsing experience. Cookies are small files stored on your device that allow us to:

  • Remember user preferences and improve navigation

  • Understand how visitors use the site

  • Provide analytics and performance data

  • Detect and prevent fraudulent or malicious activity

You can control cookies through your browser settings and delete any stored cookies at any time. Disabling certain cookies may affect site functionality.

For more details, please review our Cookie Policy or contact us.

7. How Long We Keep Your Information

We retain personal data only for as long as necessary to fulfil the purposes outlined above, including:

  • Enquiry data: retained for up to 12 months

  • Booking and service data: retained for up to 6 years for legal and accounting purposes

  • Cookie data: typically retained for no more than 12 months

When data is no longer needed, we securely delete or anonymise it.

8. Your Rights Under UK GDPR

You have several rights under the UK General Data Protection Regulation, including:

Right to access – You can request a copy of the personal data we hold about you.
Right to rectification – You can ask us to correct inaccurate or incomplete information.
Right to erasure – You can request deletion of your data in certain circumstances.
Right to restrict processing – You can ask us to limit how we use your data.
Right to data portability – You can request your data in a machine-readable format for use elsewhere.
Right to object – You can object to certain uses, such as direct marketing or processing based on legitimate interests.
Right to withdraw consent – Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us via our Contact page. We will respond within one month.

If you are not satisfied with how we handle your request, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it from:

  • Unauthorised access

  • Loss or misuse

  • Destruction or alteration

These measures include SSL encryption, secure servers, firewalls, and restricted access to systems. While we do our best to protect your data, please be aware that no method of transmission over the internet is 100% secure.

10. Children’s Privacy

Our services and website are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. External Links

Our website may contain links to other websites. We are not responsible for the content, security, or privacy practices of these external sites. We encourage you to read their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, the law, or best practices. The updated version will always be posted on this page with the effective date shown at the top. We encourage you to review this page regularly.

If you have any concerns or would like to ask questions about how your personal information is handled, please don’t hesitate to contact us via our Contact page.